Returns & Refund Policy

Returns

You may return unused tiles within 14 days of receiving your order for a refund.

All returned items must be in full, unopened boxes, in their original packaging, and in resalable condition. We cannot accept returns of part boxes or individual tiles.

Delivery charges are non-refundable.

Customers are responsible for arranging and paying for the return transport and insurance of goods.

If you are unable to return the goods yourself, we may be able to arrange a courier collection. The cost of collection will be deducted from the refund.

Damaged or incorrect deliveries

If your order arrives damaged or incorrect, please notify us within 24 hours of delivery.

You may be asked to provide photographs of the goods and packaging before the items are moved or installed.

Once verified, we will arrange replacement tiles or a refund as quickly as possible.

Checks before installation

It is the responsibility of the customer and installer to check tiles before fixing. This includes checking colour, shade variation, size, gauge, and quantity.

No claims can be accepted once tiles have been installed.

Tiles must be installed in accordance with relevant British Standards and tile fixing guidelines.

Order cancellations

You may cancel your order within 14 days of receiving the goods.

Once you notify us of cancellation, you have a further 14 days to return the goods to our warehouse.

Goods must be returned in full boxes and in resalable condition.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within 5–10 working days.

Banks and card providers may take additional time to complete the transaction.

Special orders

Items that have been specially ordered or manufactured for a customer cannot be returned or refunded unless faulty.